Effective date: March 15, 2017
Welcome to OPAPP (the “Application” or “OPAPP”), the official software application for mobile devices of OPAP S.A., the leading gaming company in Greece and the exclusive operator of all numerical lottery, sports betting and horse racing betting games ("OPAP", "we," "us" or "our").
Click on the links below to jump to each section of this Privacy Policy:
This Privacy Policy may be modified or updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy in [http://media.opap.gr/Swf/terms100317.html] and within the Application. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. You are advised to consult this Privacy Policy regularly for any changes. Your continued use of the Application after any modification to this Privacy Policy will constitute your acceptance of such modification.
The Application includes the following functions:
To best meet the players’ expectation and forge with them the strongest links possible, we are led to collect and process information about the User’s behavior within the application. Users must be assured that we take the best care to guarantee the confidentiality of every information exchanged between them and us. We undertake not to violate your privacy and ensure full transparency and security. As a part of this commitment, we have implemented this Privacy Policy, which governs your use of the Application on any mobile device (such as a tablet or phone) and applies to all people downloading the Application from Google Play ("Users"). Our Privacy Policy explains how we with use and protect information in relation to the Application, and your choices about the processing of such information.
Please spend some time for carefully reviewing our Privacy Policy.
What information does the Application obtain automatically?
The Application obtains automatically the UUID (Universally Unique Identifier).
The Application also uses third-party behavior analytics tools (Google Analytics), which allow OPAP to collect information relating to such UUID, such as average time spent, sessions, screens viewed, actions and clicks, as well as other information about the way such UUID uses the Application.
For the proper operation of the Application, whenever there is an incoming call during the operation of the Application, you must enable the relevant functions in the mobile device by opting-in when operating for the first time after the installation of the Application (READ_PHONE_STATE permission).
Does the Application use camera functions of the mobile device?
The Application has a utility allowing the camera of the mobile device to scan and recognize QR codes of retail coupons/slips of OPAP games; this allows the User to verify if the slip is winning, lost, paid, and/or by what amount. In order to perform such scans, you must have an active data connection and enable the camera function of the mobile device, by opting-in when operating such Application utility for the first time after the installation of the Application (CAMERA permission).
You may at any time opt-out from further allowing us to have access to your camera function, through the camera settings of your mobile device.
Does the Application send me push notifications?
After you have scanned a retail coupon/slip of OPAP games, a smart message may be sent to your mobile (push notification), informing you about the result only in case of winnings. The push notifications sent may also contain commercial or marketing information about any of the OPAP games.
If order to receive such push notifications, you must have an active data connection and enable the relevant functions of the mobile device, by opting-in when operating for the first time after the installation of the Application (GET_ACCOUNT and READ_CONTACTS permissions).
You may at any time opt-out from further allowing us to send you push notifications, through the notification settings of your mobile device.
Does the Application use location information of the mobile device?
Based on your current location, the nearest OPAP stores appear. In order to find the nearest OPAP store, though, you must have an active data connection and enable the location function of the mobile device, by opting-in when operating for the first time after the installation of the Application (LOCATION permission).
You may at any time opt-out from further allowing us to have access to your location data, through the location settings of your mobile device.
What other information does the Application require me to provide?
The Application does not require you to provide any personal user data or information, other than that identified above.
You may, though, provide OPAP through the Application with the following information:
You may at any time opt-out from further allowing us to send you email communications (newsletters), by clicking on the “unsubscribe link” provided in such newsletters. You may, also, at any time opt-out from further providing us information from Facebook, by restricting the privacy settings for third parties approvals of Facebook.
What information the Application does not collect?
The Application does not collect, store or process any personal user data or information from the mobile device’s local storage, phone accounts or contacts. No such user data are submitted to a remote server or stored for any purpose.
The Application does not require registration for its operation, so no relevant personal information shall be requested for using or continuing to use the Application.
The digital slips, which you create through the Application, are stored on a local level (i.e., in the storage of the mobile device), so these slips may not, for example, be viewed on another mobile device where you have downloaded and from which you also use the Application.
When and for how long we keep your information?
We will collect and process information pursuant to this Privacy Policy for as long as you have the Application installed and use the Application.
Following uninstallation of the Application, the UUID shall cease to apply. OPAP may retain information collected for a commercially reasonable time thereafter for backup, archival, and/or audit purposes.
If you reinstall the Application, another UUID (Universally Unique Identifier) shall be created and the new information collected shall be related to such (new) UUID.
In addition to some of the specific uses of information we describe in this Privacy Policy, we may use information that we receive to:
We will not rent or sell your information to third parties. We will share your information with third parties only in the ways that are described below:
Parties with whom we may share your information:
We may share your information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with businesses that are legally part of the same group of companies that OPAP is part of, or that become part of that group ("Affiliates"). Affiliates may use this information to help provide, understand, and improve the Application (including by providing analytics) and Affiliates' own services (including by providing you with better and more relevant experiences).
We also may share your information with third-party organizations (such as Google Analytics and authorized subcontractors) that help us operate the Application in a more effective manner. Such third parties will be given access to your information as is reasonably necessary to provide their services under reasonable confidentiality and privacy policy terms.
Responding to legal requests and preventing harm:
We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) or a similar legal process, if we have a good faith belief that the law requires us to do so.
We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; and to protect ourselves, you and others, including as part of investigations.
Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.
How do you consent to this Privacy Policy?
By using the Application, you are consenting to our processing of information provided either through automatic collection or voluntarily by you, as set forth in this Privacy Policy. "Processing” means using information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in Greece or in a country and jurisdiction that offer data protection laws of equal protection standards as in your jurisdiction.
Which are your rights?
The main rights of yours are the following:
Which are your opt-out rights?
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. Further specific opt-outs are set out in the above sections of this Privacy Policy.
We do not use the Application to knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at k.tylipakis@opap.gr. We will delete such information from our files within a reasonable time.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. We fully respect Users’ anonymity. We also limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application.
Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, taking appropriate technical measures, to guarantee against accidental or not accidental loss or destruction, or against unauthorized access or disclosure of your information, no security system can prevent all potential security breaches. Therefore, OPAP does not guarantee that information on the Application may not be accessed, disclosed, altered, or destroyed.
Please do your part to help us. You are responsible for maintaining the security of your mobile device at all times. Your privacy settings may also be affected by changes that the social media services, to which you connect the Application, make to their services or by such providers’ privacy settings that you have configured in the relevant third parties approvals. We are not responsible for the functionality, privacy, or security measures of any other organization.
The link through the Application to the Hellenic Gaming Commission’s website (www.gamingcommission.gov.gr) is being provided as a convenience and for informational purposes only; OPAP bears no responsibility for the accuracy, content or privacy policy of such external site or for that of subsequent links. Contact such external site for answers to questions regarding its content.
If you have any questions regarding this Privacy Policy while using the Application, or have questions about our practices, please contact us via email at k.tylipakis@opap.gr.
This Privacy Policy is governed by Greek law and the courts of Athens shall be competent for any dispute therefrom.