OPAP LOYALTY PROGRAM GENERAL TERMS AND CONDITIONS
The terms and conditions for the provision of rewards read as follows
1. OPAP S.A. applies the OPAP Loyalty Program (hereinafter the “Program”). Rewards, gifts and special benefits, as such derive from the Program, aim at rewarding OPAP players. The said rewarding is performed in accordance with criteria, related to the gaming behavior of players that are registered with the Program, and applied in a uniform manner, adhering to the principle of equal treatment, and in any case, the terms governing all rewards are the same for all players.
2. The Program hereto includes all OPAP S.A. land-based games of chance, with the exception of the games of chance conducted via Gaming Machines. It also includes Hellenic Lotteries S.A. company's games of chance. For more information regarding the games of chance offered under the Program, you may visit www.opap.gr website. Therefore, the Program is addressed to those players, who participate in the games of chance included in the Program via the OPAP agencies’ land-based network, by having their slips/ lotteries/ tickets scanned via the OPAPP application, and are older than 18. It is clarified that in order for players to participate in the Program, they must state their Greek mobile phone number and accept the terms and conditions governing players’ participation in the Program.
3. The Program players - members are notified of special offers and the effective term thereof, of rewards arising from their gaming behavior, the history of the so far received rewards, as well as of their available rewards via the dedicated OPAPP application.
4. The players are notified of the details relating to the conduct of draws, as well as of the gifts and special benefits, such as (indicatively) their granting terms, their term etc. via a customized text message (SMS) or via an email forwarded to the contact details that they have indicated upon their registration with the OPAP Loyalty Program.
5. Each Program player - member shall collect draw participations during a specific period. More specifically, the Program players - members shall collect draw entries within the term of each reward, as set forth by OPAP S.A.
6. The reward via a draw shall be offered following a draw, and prior to the draw, the Program members shall be notified of the following: a) The deadline by which they may collect entries, b) the entries collection manner, c) the date of conduct of the draw d) the gifts that shall be made available, and the total number of the resulting winners.
7. The beneficiaries of gifts, special benefits, and other rewards shall be thereof informed, as well as of their receipt, and the special terms of use governing them, via the OPAPP Application and/or customized messages (e.g. via a mobile text message and/or email), forwarded to the contact details indicated upon their registration with the Program.
8. The players who have registered with the Program shall be rewarded and may use the special benefits and receive the reward gifts, provided that they have fully accepted the general and special terms which govern the said Program, and that they fully comply with the legislation in force.
9. All kinds of rewards, as such have derived from the OPAP Loyalty Program, are neither transferrable to a third player, nor refundable.
10. Each player, who is a registered Program member, participates therein through all of their entries to the games of chance, which are included in the Program, via the OPAPP Application, during the term of each reward.
11. The Program participation criteria shall be determined and communicated in advance via a customized message, e.g. via a mobile text message, namely forwarded to the contact details, indicated upon the player's registration with the Program, by taking into account all of the scans and the value thereof that have been processed by the OPAPP Application. The aforementioned shall be carried out during the term of each reward. A valid entry shall mean the scanned slip, which has been submitted and scanned on the same calendar day via the OPAPP application. Each slip participates in the Program under a unique entry (each slip that has already been scanned cannot have multiple participations in the Program, namely via re-scans). The criteria relating to the participation in the Program and each reward may vary, at OPAP S.A.'s absolute discretion. In any case, the users registered with the Program shall be informed in accordance with the aforesaid term hereto.
12. The information on the games of chance participating in the Program shall be available on the website https://www.opap.gr/οπαπ-επιβραβεύσεις. The Program does not include the entry slips, which relate to the games of chance that are offered in the Republic of Cyprus by OPAP Cyprus Ltd.
13. OPAP S.A. may, at any time and at its absolute discretion, amend any of the offered gifts and/or benefits. In any case, the Program's registered members shall be notified via a customized message, in accordance with the details they have indicated upon their registration with the Program.
14. OPAP Group employees and agency owners are prohibited from participating in the Program.
15. OPAP S.A. may, at any time and at its absolute discretion, exclude players from registering with the Program, if such exclusion is justified by the overall circumstances (indicatively: breach of the accession agreement terms; suspected behavior falling under the provisions of legislation on money laundering and the financing of terrorism; breach of the provisions of the legislation on the games of chance market in force).
16. OPAP S.A. may, at its absolute discretion, cancel a player’s participation in some reward category, which is carried out in the context of the Program, in cases of doubt or of dispute with regard to the validity of the said participation.
17. OPAP S.A. shall not be liable for any loss incurred by a player due to a reason that goes beyond the control of OPAP S.A., and relates to the member's participation in the Program, as indicatively in cases of failure to use any special benefit or to receive a gift or of non-compliance with the participation terms and/or use of reward terms etc. on behalf of the player.
18. The Program registered member may withdraw therefrom at any time, stating so via the OPAPP application. Alternatively, they may call OPAP customer service at 18280 (Mon - Fri 09:00 - 01:00), within 48 hours as of the entry of the request, and in case of a bank holiday, on the following business day.
19. OPAP S.A. may, at any time and at its absolute discretion, amend the terms of participation and/or the terms of use of the Program and/or cancel the Program and/or part thereof and/or all of the individual rewards herein included, and shall not be liable for any loss that may arise due to the foregoing. The Program's participation terms shall be available at all times on OPAPP Application. Therefore, the Player shall be obliged to regularly follow the information available on OPAPP application.
20. The present terms are governed by the Greek law. Any dispute that may arise due to their application shall be subject to the jurisdiction of the Courts of Athens.
NOTE
Participation in the Program and any eventual gift award in the context thereof shall require and entail the full and unreserved acceptance of all the terms hereto, with the participant opting for the corresponding field at the end of the said terms. Those who do not accept the participation terms shall not be allowed to participate in the OPAP Loyalty Program.